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Start free

New · Drafts in your tone of voice

Every customer email, answered before your coffee cools.

Relay reads your support inbox, drafts a reply in your tone, and waits for your approval. Nothing is sent without you.

Start free — 14 days

▶ Watch 60s demo

No credit card · Works with Gmail and Outlook

Support inbox3 OPEN

Hannah Lee2m

Where is my order #4821?

Omar Farouk6m

Can I change my plan to yearly?

Julia Novak11m

Refund for a double charge

Relay is drafting replies for 2 more

AI DRAFT · YOUR TONE3 OPEN

Re: Where is my order #4821?

Hi Hannah, thanks for reaching out!

Order #4821 left our warehouse this morning

and should reach you by Thursday.

EditWAITING FOR YOU

Trusted by support teams at

Northwind

Lumen

Packwise

Brightdesk

Orbit Labs

Kestrel

The problem

Support shouldn't eat your whole week.

4.2 hrs

a day spent answering the same 20 questions

12 hrs

average first reply time for small teams

68%

of tickets are repeat questions an AI can draft

Illustrative figures for a concept project.

Drafts

Replies that sound like you.

Relay learns from your last 500 sent emails, so every draft matches your tone, your sign-off and your policies.

THREAD · ORDER #4821

Hannah Lee · 9:02

Hi! My order still says "processing". Will it arrive before the weekend?

AI DRAFT · MATCHES YOUR TONE

Hey Hannah! Good news, it shipped this morning and should land Thursday. Here's your tracking link. Cheers, Sam

FriendlySigns off as SamUses refund policy v3

READY FOR REVIEW3 OF 12

Re: Can I change my plan to yearly?

Hi Omar, absolutely. I've switched you to yearly billing and applied the 20% discount from today...

✓ Approve & sendEditSkip

Nothing is sent until you click approve.

Approve

One click to send. Zero surprises.

Review, edit or approve. Relay never sends anything on its own, so your customers only ever hear from you.

Route

Urgent stuff jumps the queue.

Refunds, angry customers and VIPs get tagged and pushed to the top, with a Slack ping to the right person.

PRIORITY QUEUE

Refund for a double chargeRefund

Your app deleted my data!!Urgent

Enterprise plan questionVIP

How do I reset my password?Auto-draft

##support-urgent Relay: refund request from Julia N. needs you

How it works

Live in five minutes. No setup call.

Connect

Link Gmail or Outlook in 30 seconds. Shared inboxes included.

Teach

Relay reads your past replies and help docs to learn your tone and policies.

Approve

Drafts appear right in your inbox. Read, tweak if you want, click send.

Integrations

Works with the tools you already use.

Gmail

Outlook

Slack

HubSpot

Shopify

Notion

Zendesk

Google Sheets

Teams on Relay

Faster replies. Same human touch.

"We went from a 9-hour first reply to under 40 minutes in the first week."

Maya R.

Head of Support, Packwise

"It writes like our team. Customers can't tell the difference."

Daniel K.

Founder, Lumen

"Approve-first was the reason we said yes. Nothing goes out without us."

Sara T.

Ops Lead, Orbit Labs

Pricing

Simple plans. Cancel anytime.

Starter

For solo founders

$29/ month

Start free

✓1 inbox
✓500 AI drafts / month
✓Gmail or Outlook
✓Tone training

TeamMOST POPULAR

For small support teams

$79/ month

Start free

✓3 inboxes
✓Unlimited AI drafts
✓Slack routing
✓Priority tagging
✓Shared tone rules

Scale

For 10+ agents

Custom

Talk to us

✓Unlimited inboxes
✓SSO + audit log
✓HubSpot and Zendesk
✓Dedicated onboarding

FAQ

Questions, answered.

No. Every reply waits for your approval. You can edit, approve or skip each draft.

Get your mornings back.

Start free for 14 days. Set up in under 5 minutes.

Start free

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